Remote support chosen by 7,000 clients over 27 years. See how it is used across public, finance, education, healthcare, enterprise, and industrial sites.
CUSTOMER STORIES
CUSTOMER STORIES
Internal
Centrally supports PCs, business systems, security modules, and printers for staff, branches, and sites.
External
Resolves on-screen the obstacles customers face using websites, apps, e-gov, and financial services.
Maintenance
First-diagnoses applications, infrastructure, and user environments, then escalates to specialists.
CUSTOMER STORIES
‘Technical support before transaction’ over explanation
Agents assist with authentication, installation, and app setup without acting on the transaction, while protecting sensitive-input areas.
Separating internal support from citizen services
Internal-network support and citizen/business support must clearly separate access paths, agent groups, and log-retention policy.
Handling peak seasons and distributed environments
It is key to remotely absorb inquiry surges (admissions, course registration, term start) and per-site environment differences.
Quality of the service desk's first diagnosis
Beyond instant fixes, it captures reproduction data and accurately escalates to application and infrastructure teams.
Care priority and minimal data exposure
Restore care-critical failures first while limiting the support scope so patient-data screens are viewed minimally.
Remote recovery and dispatch triage
For kiosks, signage, and facility PCs, prioritize status checks and remote recovery, dispatching on-site only for hardware faults.
ALL CASES
We'll propose a remote support model tailored to your industry, users, and security policy.
The questions we hear most often before teams roll it out.
An enterprise remote support solution: agents connect to a customer’s PC or mobile screen to see the problem and fix it directly. Around 7,000 companies across finance, public sector and manufacturing have used it over 27 years.
The installed edition puts a dedicated program on the agent’s PC and adds advanced features such as file transfer and session recording.
Web remote support (Web Viewer) starts from a browser sign-in with nothing to install — ideal for agents moving between PCs in the field or at home.
The customer opens the access page and enters the 6-digit code the agent gives them. Send the session link by email or SMS and they can connect with a single click, no code required.
Yes — PC remote support, mobile remote support and video support (seeing the site through the customer’s phone camera). Mobile remote support requires the dedicated app on the customer’s device.
Every session issues a fresh access code, and screen control begins only after the customer approves it. Every session is logged with reports, case counts and status for administrators to review.
Start the 15-day free trial to use it in your own environment. If you just want to see the flow first, the Web Viewer interactive demo needs no installation at all.