CUSTOMER STORY
When staff at the education office, support offices, and schools face issues with administrative work, class materials, browsers, security programs, or printers, the remote-support center checks the screen directly. Geographically scattered schools can be supported without visits, helping close the IT-support gap for rural schools.
BACKGROUND
Schools are widely dispersed with different device and network environments, so on-site support is costly.
The key is to deliver the same remote-support quality regardless of region or school size.
SCENARIO
Inquiry no. · consent
Session ID · agent
Issue type · action log
Approval · handoff · change
When staff at the education office, support offices, and schools face issues with administrative work, class materials, browsers, security programs, or printers, the remote-support center checks the screen directly. Geographically scattered schools can be supported without visits, helping close the IT-support gap for rural schools. The key is to deliver the same remote-support quality regardless of region or school size.
OPERATION
PERFORMANCE
Define internal-support targets, consultation scope, connection paths, and agent groups.
Deploy ANYSUPPORT in the PC environment and validate operating scenarios with representative inquiry types.
Analyze consultation data around average incident handling time and first-contact remote resolution, and expand standard playbooks.
We'll propose a remote support model tailored to your industry, users, and security policy.
The questions we hear most often before teams roll it out.
An enterprise remote support solution: agents connect to a customer’s PC or mobile screen to see the problem and fix it directly. Around 7,000 companies across finance, public sector and manufacturing have used it over 27 years.
The installed edition puts a dedicated program on the agent’s PC and adds advanced features such as file transfer and session recording.
Web remote support (Web Viewer) starts from a browser sign-in with nothing to install — ideal for agents moving between PCs in the field or at home.
The customer opens the access page and enters the 6-digit code the agent gives them. Send the session link by email or SMS and they can connect with a single click, no code required.
Yes — PC remote support, mobile remote support and video support (seeing the site through the customer’s phone camera). Mobile remote support requires the dedicated app on the customer’s device.
Every session issues a fresh access code, and screen control begins only after the customer approves it. Every session is logged with reports, case counts and status for administrators to review.
Start the 15-day free trial to use it in your own environment. If you just want to see the flow first, the Web Viewer interactive demo needs no installation at all.