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Ministry of Justice (Integrated Visa Information System)

“We support 164 overseas diplomatic missions worldwide that use the system with AnySupport, which delivers stable speed and performance.”

Main BusinessOperation of the Integrated Visa Information System
AboutA unified visa administration system across overseas missions, the Ministry of Foreign Affairs, and the Ministry of Justice
Background

The Challenge on the Ground

A unified visa administration system across overseas missions, the Ministry of Foreign Affairs, and the Ministry of Justice

Why ANYSUPPORT

Why They Chose AnySupport

They chose AnySupport—with its stable remote engine, strong security, and proven track record—to raise the quality of their remote support.

Key ANYSUPPORT Features for This Industry

Screen sharing · remote control

Share the customer’s PC screen to diagnose and resolve issues in real time

Unlimited file transfer

Two-way file transfer with no size limits

AES-256 security

International-standard encryption ensures secure remote sessions

Screen recording · statistics

Record support history for systematic follow-up

Results

↓ Handling time
Shorter incident handling
Respond instantly and remotely without on-site visits to cut handling time
↓ Travel cost
Lower on-site travel cost
A higher remote-handling share optimizes travel and mobility costs
↑ Satisfaction
Higher customer satisfaction
Fast, accurate response improves customer satisfaction and trust

Key Points

1
Rapid remote response
Connect instantly with one click to resolve issues quickly
2
Strong security
AES-256 and one-time access for a safe remote environment
3
Lower operating costs
Reduced reliance on visits and phone support optimizes cost
4
Systematic management
Recording and statistics manage support quality systematically

Experience ANYSUPPORT for yourself

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