Resolve customer issues by screen-sharing on our
web-based remote support service. Anytime, anywhere.

If you are having trouble understanding customer issues on the phone, not able to respond or explain to your customer with ease, you initiate remote support.

1. Login on our homepage and run the program.
2. If you use the PC regularly for remote support, you can directly run the program without accessing the web or installing files.

Agent generates an encrypted session number for customer verification in the remote support program. Send the session number to the customer along with the customer portal URL (988.co.kr).

Follow the instructions from the agent to access 988.co.kr or a private link.

Once you enter the session number given by the agent, remote support will begin. In the case of a private URL, you can connect either by entering the access code or clicking the number button (connect in a single click).

Resolve customer issues by utilizing screen-sharing, file transfer, whiteboard, keyboard/mouse control, real-time chat, multi-monitor, voice chat, agent screen-sharing, and other useful functions.