CUSTOMER STORY
As application deadlines near, inquiries cluster around browser compatibility, document uploads, identity verification, and payment. An agent can view the applicant's PC or mobile screen together, check the current step and error messages, and guide the needed settings and reconnection steps in order.
BACKGROUND
Inquiries surge near the application deadline, and applicants' PC and mobile environments all differ, so the phone alone makes it hard to pinpoint the cause.
The key is to build a step-by-step instant-support system so that an interrupted application does not turn into a dropped application.
SCENARIO
Inquiry no. · consent
Session ID · agent
Issue type · action log
Approval · handoff · change
As application deadlines near, inquiries cluster around browser compatibility, document uploads, identity verification, and payment. An agent can view the applicant's PC or mobile screen together, check the current step and error messages, and guide the needed settings and reconnection steps in order. The key is to build a step-by-step instant-support system so that an interrupted application does not turn into a dropped application.
OPERATION
PERFORMANCE
Define external-support targets, consultation scope, connection paths, and agent groups.
Deploy ANYSUPPORT in the PC+Mobile environment and validate operating scenarios with representative inquiry types.
Analyze consultation data around average handling time and remote completion rate, and expand standard playbooks.
We'll propose a remote support model tailored to your industry, users, and security policy.
The questions we hear most often before teams roll it out.
An enterprise remote support solution: agents connect to a customer’s PC or mobile screen to see the problem and fix it directly. Around 7,000 companies across finance, public sector and manufacturing have used it over 27 years.
The installed edition puts a dedicated program on the agent’s PC and adds advanced features such as file transfer and session recording.
Web remote support (Web Viewer) starts from a browser sign-in with nothing to install — ideal for agents moving between PCs in the field or at home.
The customer opens the access page and enters the 6-digit code the agent gives them. Send the session link by email or SMS and they can connect with a single click, no code required.
Yes — PC remote support, mobile remote support and video support (seeing the site through the customer’s phone camera). Mobile remote support requires the dedicated app on the customer’s device.
Every session issues a fresh access code, and screen control begins only after the customer approves it. Every session is logged with reports, case counts and status for administrators to review.
Start the 15-day free trial to use it in your own environment. If you just want to see the flow first, the Web Viewer interactive demo needs no installation at all.