How to Use ANYSUPPORT

The customer reaches out through the call center or help desk.

When a phone call alone makes the issue hard to grasp or explain, it leads to remote support.

Log in via the agent program or the website.

Log in on the website to run the program; on a frequently used PC you can run the installed version directly.

*Windows/Mac, iOS supported

Generate a session number (6-digit access code) and send it to the customer with the access page URL.

The access code is a one-time number issued per session, safely verifying the customer.

Open a web browser and go to 988.co.kr.

No installation needed—just type the access page address into the browser's address bar.

Enter the 6-digit code received from the agent.

After entering the code, a small connection module runs once and the connection is ready.

Connect to the customer's PC and provide remote support.

Resolve the issue directly with screen sharing, file transfer, chat, and recording; the connection ends automatically when finished.

The customer reaches out through the call center or help desk.

When a phone call alone makes the issue hard to grasp or explain, it leads to remote support.

On Android, search the Google Play Store;
on iOS, search the App Store for 'ANYSUPPORT Mobile' and download the app.

Tapping the link the agent provides takes you straight to the store for easy installation.

Log in via the agent program or the website.

Log in on the website and run the PC program, then generate a 6-digit access code for mobile support and send it to the customer.

After opening the app, enter the 6-digit access code the agent provides.

No complex steps—just enter the one-time access code to connect securely.

Connect to the customer's mobile device and provide remote support.

With screen mirroring and remote control, the agent sees and resolves app settings and errors directly.

The customer reaches out through the call center or help desk.

When a phone call alone makes the issue hard to grasp or explain, it leads to remote support.

The agent creates a video support session on the web.

You can start right away on the web with no installation.

Send the generated access link to the customer by text message.

The customer only taps the link—no app install or code entry needed.

Tap the access link in the text message the agent sent.

Just tapping the link starts the connection immediately.

Point your smartphone camera at the site and it streams to the agent in real time.

Share the on-site video with the agent in real time.

The agent reviews the on-site video and provides guidance.

Use on-video drawing and a pointer to guide the exact spot.