“With AnySupport’s multi-monitoring, a single engineer manages 7–10 customer PCs simultaneously.”
As a supplier of security solutions to many companies, Fasoo had to handle a flood of simultaneous customer-PC failure inquiries with a limited number of engineers. It was hard to grasp situations through phone guidance alone, and handling one case at a time in sequence led to long customer wait times.
Fasoo needed an environment where a single engineer could support multiple customers simultaneously. AnySupport—with Korea’s only multi-monitoring, unlimited two-way file transfer, and an AES-256-based security framework—met the demanding standards of a security company and was ultimately selected.
Monitor multiple customer sessions in real time on one screen
Fast response with unlimited two-way file transfer
International-standard encryption ensures secure remote sessions
Record support history for systematic follow-up