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BNK Busan Bank

“Under a motto of delivering the best financial services, BNK Busan Bank built an integrated contact center (video/voice/chat) with AnySupport.”

Main BusinessRegional bank
AboutA core affiliate of BNK Financial Group and a leading regional bank in Korea
Background

The Challenge on the Ground

A core affiliate of BNK Financial Group and a leading regional bank in Korea

Why ANYSUPPORT

Why They Chose AnySupport

They chose AnySupport—with its stable remote engine, strong security, and proven track record—to raise the quality of their remote support.

Key ANYSUPPORT Features for This Industry

Screen sharing · remote control

Share the customer’s PC screen to diagnose and resolve issues in real time

Unlimited file transfer

Two-way file transfer with no size limits

AES-256 security

International-standard encryption ensures secure remote sessions

Screen recording · statistics

Record support history for systematic follow-up

Results

↓ Handling time
Shorter incident handling
Respond instantly and remotely without on-site visits to cut handling time
↓ Travel cost
Lower on-site travel cost
A higher remote-handling share optimizes travel and mobility costs
↑ Satisfaction
Higher customer satisfaction
Fast, accurate response improves customer satisfaction and trust

Key Points

1
Rapid remote response
Connect instantly with one click to resolve issues quickly
2
Strong security
AES-256 and one-time access for a safe remote environment
3
Lower operating costs
Reduced reliance on visits and phone support optimizes cost
4
Systematic management
Recording and statistics manage support quality systematically

Experience ANYSUPPORT for yourself

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