Selected by 7000 Clients
From core features to management and reporting — expand a group to see the details.
Screen-Sharing
Real-time screen-sharing of a remote PC.
Remote Control
Control a remote PC directly with your keyboard and mouse.
File Transfer (Drag and Drop)
Transfer files both ways between the agent and customer PC by drag and drop or Ctrl+C & V.
Chat
Supports real-time chat between customers and agents. Chat history can be saved for management.
Drawing
Draw directly on the shared screen to guide the customer, who can draw back as well.
Multiple Monitors
Agents can view every screen even when the customer uses multiple displays.
Reboot and Reconnect
Automatic reconnection to customer's PC after rebooting customer PC.
Safe Mode Remote Support
Offers remote support in safe mode, and access device in safe mode after reboot.
Multiple Sessions (Up to X)
One agent can form up to x sessions at the same time to provide remote support to multiple customers.
Security and Encryption
Screen data is encrypted with AES-256, and customer and session information with SSL.
Firewall, Proxy, and Tunneling Protocol
Works automatically behind firewalls, proxies and private IP networks, so support starts right away.
Mouse and Keyboard Lock
Agents can turn on/off customer's mouse and keyboard.
True Color
Supports 2, 4, 16 and 256 colors as well as True Color, and the resolution can be changed mid-session.
Standalone (Non-ActiveX)
Customers connect without installing any program besides ActiveX, and related programs are removed after the session.
Multiple Browsers Supported
Supports all web browsers. (Internet Explorer, Chrome, Firefox, Opera, and Safari)
Copy and Paste
By sharing a clipboard, the agent and customer can use copy and paste function between the computers.
Customer Access Options
Customers connect in one click on the number the agent provides, or with a one-time access code.
Partial Screen Sharing
Share only a specific part of the screen by dragging.
Specific Application Sharing
Share only a specific application.
Screenshot
Capture the customer PC screen and save it on the agent PC as troubleshooting evidence.
Record
Record the session in real time, including the screen, voice conversation and PC audio.
Remote Printing
Shared documents during remote support can be printed on the customer's end without using file transfer.
Remote Audio
Agents can remotely hear sound from customer's computer in real-time.
View System Info
View detailed system information of the remote PC to identify the cause of an issue quickly.
View Process Info
View and manage processes running on remote PC. Force-quit is also available.
Voice Chat
Voice chat (over internet) is avialable for consultation during remote session.
Share and Control Agent Screen
Agent screen can be sent to the customer's end to view or to perform remote control by the customer.
Start Task Manager (Ctrl + Alt + Del)
Run task manager or restart computer.
Send URL
Specified URL is sent to the customer's computer and automatically directly via web browser.
Favorites (Folder, Program, URL)
Send and automatically open frequently visited folder and program path.
Program Setting
Change transfer rate and video quality settings according to the network and customer PC specifications.
Display Setting
The customer screen is fitted to the viewer automatically and can be scaled to 50%, 75% and more.
Change Resolution
When resolutions differ, the customer screen is optimized automatically to fit the agent display.
Clipboard
Copy and send information on the clipboard.
Whiteboard
Share screen and use it like a whiteboard.
Remote Mouse Cursor
Follows customer's mouse cursor.
Invite Another Agent
Invite another agent to share and control screen for additional help after remote support session start.
Screen-Sharing with Another Agent
Screen-sharing with another agent during a remote session.
Black Screen
Turn remote screen black to hide screen from other viewers.
Verification Code
The 6-digit access code is generated at random and works only once, blocking any reconnection.
Display “In Remote Session” on customer PC
To ensure customer privacy, an image/text indicating “in remote session” is displayed on the customer’s screen.
Require Consent
Ask the customer to approve remote control before connecting; control starts only after they agree.
Admin Page
Administrator page provided to create, edit and remove agent accounts.
Statistics and Reports
Detailed statistics by issue type, period, month, day, hour and agent.
Change Customer Portal Setting
Function allowing customers to change support portal page.
Customer Satisfaction Survey
Invitation to take a customer satisfaction survey after remote support session.
Session Log
Store and manage session details (conversation, issue, etc) from session.
Documentation
Save details such as start and end time and session duration, and download them as an Excel file.
Feature comparison by edition
Compare features across ANYSUPPORT Cloud (SaaS) plans at a glance.