How to Use Remote Support in Multi-Monitor Environments
Work PCs often use two or three monitors. When providing remote support in a multi-monitor environment, it's frustrating when the wrong monitor shows up or the screen appears cut off. Master just a few key features and you'll handle it far more easily.
1. Switching Monitors and Viewing at a Glance
Using the buttons at the top of the agent's screen, you can instantly switch between Monitor 1 and Monitor 2, or spread all monitors across a single view to quickly identify where the problem occurred. It cuts down the time spent asking the customer, "Which screen are you on right now?"
- Monitor switching — Switch between Monitor 1 and Monitor 2 using the top buttons
- Full view — Spread all monitors into a single view to pinpoint the problem's location
- Resolution and quality adjustment — Lowering the quality speeds up responsiveness
2. When Resolutions Differ
When the customer's and the agent's resolutions differ, the screen may appear small or scroll bars may appear. AnySupport automatically fits the screen to the viewer and lets you easily adjust it by ratios such as 50% or 75%, so you can work comfortably even on dual or triple monitors.
The speed of multi-monitor support comes down to how much you cut "the time spent finding which screen it is."
If you're curious about other remote support features, check out the full feature set in the Remote Support Guide.
