CUSTOMER STORY
A dual-use model: internal agents get remote support for work systems, security modules, and printing errors, while external customers are guided screen-first through insurance-claim uploads, app use, and e-signature steps. When explanation alone is not enough, the agent views only the necessary screens after consent, reducing handling time.
BACKGROUND
Agent-PC failures and customers' mobile insurance inquiries occur at once, so support channels tend to fragment.
Separate the permissions and records of internal recovery and customer digital support while keeping a consistent consultation experience.
SCENARIO
Inquiry no. · consent
Session ID · agent
Issue type · action log
Approval · handoff · change
A dual-use model: internal agents get remote support for work systems, security modules, and printing errors, while external customers are guided screen-first through insurance-claim uploads, app use, and e-signature steps. When explanation alone is not enough, the agent views only the necessary screens after consent, reducing handling time. Separate the permissions and records of internal recovery and customer digital support while keeping a consistent consultation experience.
OPERATION
PERFORMANCE
Define internal+external support targets, consultation scope, connection paths, and agent groups.
Deploy ANYSUPPORT in the PC+Mobile environment and validate operating scenarios with representative inquiry types.
Analyze consultation data around internal first-contact resolution and external completion rate, and expand standard playbooks.
We'll propose a remote support model tailored to your industry, users, and security policy.