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Resolve customer issues by screen-sharing on our
web-based remote support service. Anytime, anywhere.

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·HOME > ABOUT ANYSUPPORT > HOW TO USE

Guide to Using ANYSUPPORT

Thank you for using ANYSUPPORT. Follow the step-by-step instructions to get started.

step 01 Request for Customer Support
step 02 Agent Login
step 03 Generate Session Number
step 04 Go to Customer Portal
step 05 Enter Access Code
step 06 Start Remote Session
01

Request for Customer Support

Customer contacts via call center or helpdesk

If you are having trouble understanding customer issues on the phone, not able to respond or explain to your customer with ease, you initiate remote support.

02

Agent Login

Login using the given ID and password.

1. Login on our homepage and run the program.
2. If you use the PC regularly for remote support, you can directly run the program without accessing the web or installing files.

03

Generate Session Number

Send generated session number and portal URL to customer

Agent generates an encrypted session number for customer verification in the remote support program. Send the session number to the customer along with the customer portal URL (988.co.kr).

04

Go to Customer Portal

Go to 988.co.kr on your browser.

Follow the instructions from the agent to access 988.co.kr or a private link.

05

Enter Access Code

Enter the 6-digit code you received from the agent.

Once you enter the session number given by the agent, remote support will begin. In the case of a private URL, you can connect either by entering the access code or clicking the number button (connect in a single click).

06

Start Remote Session

Perform remote support by accessing customer's computer.

Resolve customer issues by utilizing screen-sharing, file transfer, whiteboard, keyboard/mouse control, real-time chat, multi-monitor, voice chat, agent screen-sharing, and other useful functions.