The Video Edition that shares
the site in real time through a camera
Live footage filmed with a smartphone camera streams straight to the agent's PC.
Even equipment and facility problems beyond the monitor are supported remotely, with the agent seeing them firsthand.
Who uses the Video Edition?
Used by companies that support customers by viewing the site together through a smartphone camera.
Applied to on-site A/S, field technical support, incident verification, and any work that must be seen firsthand.
Require frequent
on-site A/S visits
Need technical support
while viewing equipment
Need to verify accident sites
and vehicle repair status
Need usage support for
purifiers, printers, and more
Key Benefits at a Glance
Start with the three things that matter most.
Real-Time Camera Streaming
Streams on-site camera footage to a remote agent in real time.
Android · iOS Support
Get started with just a smartphone camera — no extra equipment required.
Drawing · Pointer
Mark directly on the video to point out the exact location.
See beyond the monitor, right at the site
Field problems that screen sharing cannot show — equipment, machinery, facilities — are supported together through camera footage. Accurate diagnosis is possible without sending an expert on site.
- Real-time camera video streaming
- Draw on video to indicate location
- Document and screen sharing
Key Features
Core remote support features you can use right away.
Camera Video Streaming
Real-time sharing of on-site video
Drawing on Screen
Pointers and marks on the video
File · Document Sharing
Video capture and document sharing
Live Chat
Voice and text communication
Video Recording
Archive the support video
Mobile App
Android · iOS supported
Usage Statistics
Manage usage
AES-256 Security
Secure video connections
Equipment and facility support, all in one
Across manufacturing equipment, telecom hardware, construction sites, and more, video remote support is cutting travel costs and speeding up problem resolution.
- Remote diagnosis without a site visit
- Lower expert travel costs
- Faster problem resolution
Getting started with video remote support
Get started right away, with no complex setup.
Agent Login
The agent logs in to AnySupport.
Connect the Customer's Camera
The customer points their smartphone camera at the site.
Live Video Support
View the site together and resolve the issue on the spot.
Try video remote support free today
Experience remote support that lets you see the site — free for 15 days.